Case Management Supervisor

At Bethesda House, our goal is to end the cycle of poverty and homelessness - not just manage the symptoms.

Our teams work to address each individual on a holistic level so they feel heard, respected, and safe in our care.

We offer hands-on help to address chronic homelessness, mental health, substance abuse, disability, and systematic poverty by offering innovative solutions and proactive services to the most vulnerable in Schenectady County.

The Case Management Supervisor will supervise the Case Management Team, providing oversight and support to Case Managers to ensure their responsibilities are fulfilled. This position will have an active caseload and be responsible for monthly, quarterly, and annual reports as required.

This position will engage and collaborate with the Clinical staff, including Social Work, Medical Care, PNP staff, and Residential, Program, and Shelter staff, to ensure that all clients in the Case Management program are assessed for medical and mental health services. This position is the Agency’s point of contact for housing and case management and a member of the On-Call Team.

Duties and responsibilities

• Supervise Case Managers and provide oversight and guidance in their roles.
• Ensure client data is entered into the HMIS client database promptly, no more than 2 days after program admission.
• Maintain an active caseload.
• Receive and delegate, as appropriate, Unite Us case management and housing referrals.
• Facilitates a smooth transition from crisis to long-term Case Management.
• Participate in employee evaluations, corrective actions, and case conferences.
• Serve as point-of-contact for housing and case management services for the Agency.
• Perform intake/assessment of clients identifying as homeless and/or at risk of becoming homeless.
• Submit monthly, quarterly, and annual reports, as required for Case Management and housing services.
• Develop and maintain strong relationships with area landlords.
• Provide immediate crisis assistance
• Ensure appropriate referrals are processed both in-house and to area providers
• Perform apartment / room inspections for housing
• Accompany clients to provider appointments, when appropriate
• Process SOAR applications, as necessary, to obtain SSI benefits
• Run monthly HMIS data quality reports to ensure data quality and process “clean-up” as necessary.

Qualifications:

• Bachelor's Degree in Human Services or related field required
• Valid NYS Drivers License required
• Two to five years’ experience providing services to the homeless or related human service experience required.
• Minimum 5-years supervisory experience with demonstrated skills providing direction and leadership.

Required Skills & Abilities:

• Strong organizational, written and verbal communication skills essential.
• Computer literacy with the ability to process data and conduct analysis and produce reports.
• Demonstrated ability to work in collaboration with peers to provide sound leadership in a non-profit agency required.
• Knowledge of eligibility criteria and application processes for mainstream/entitlement programs.
• Knowledge of agencies and programs serving the homeless and low-income population in the community.
• Able to work full time during normal business hours on a regular basis. In addition, will work efficiently and effectively in a fast-paced environment to meet established deadlines and work goals.
• Able to work on-call-hours.
• Able to effectively handle conflict and/or confrontation in order to reach a resolution satisfactory to all parties.
• Able to effectively communicate (both orally and in written form) with guests, peers, and superiors.
• Able attend regular meetings and represent the Agency in a professional manner at all times.

Bethesda House is an Equal Opportunity Employer. In all employment and hiring decisions, the Agency complies with applicable anti-discrimination laws. This policy applies to all employment practices, including hiring, advertising, recruitment, promotion, demotion/transfer, layoff/termination of employment, rates of pay or other forms of compensation, and selection for training and development.